Phantom of the Opera on Broadway – А Must Read Guide

We boiled down all the information you will need if you want to visit Phantom of the Opera musical in New York. At the end you will know a lot more about how much you should pay for tickets, when is the best time to visit, where is the theatre, general information about the event and much more! 

The online market for event tickets in the US in general and for New York Broadway tickets in particular is highly  decentralized. There are many websites which offer to sell seats for this event. But they vary in their availability, ticket
prices and very importantly in their service fees. We highlighted the verified, highest-rated online vendors which offer the lowest prices and good customer service.

These websites cover all the ticket offers available in the primary and secondary market (you will learn more about this below in this article), have reliable customer service and charge prices and fees which are in line with the market average.

The price data is summarized from the performances after the show's return to Broadway after the COVID-19 pandemic. The price averages for the seats in the section/row. There are small price variations between matinees and evening shows but the difference is typically at most $10. For example prices on Friday and Saturday evenings can sometimes be $5-$10 higher.

The quality of a seat is to a large extent a matter of personal preference. Some prefer to sit high up in the mezzanine, others like to be as close as possible to the stage in the center of the Orchestra. And of course price is a factor. How much are you willing to pay extra for a better view? 

“Phantom of the Opera” plays at the Majestic Theatre on Broadway, located on 247 West 44th Street (44th street between Broadway and 8th Avenue). The Majestic Theatre is a Broadway theater opened in 1927. Designed by Herbert J. Krapp in a Spanish style and was built for real-estate developer Irwin S. Chanin. It has 1,681 seats across two levels. Both the exterior and interior of the theater are New York City landmarks. CLICK HERE TO NAVIGATE.

Another option is the TKTS discounted ticket booth in Times Square (map). There you can purchase cheaper tickets without a special discounted code. Also, the TKTS sells tickets for multiple Broadway shows, which might be a big convenience if you want to book seats for more than one musical. Yet, you’ll have to stock up with patience as queues are long on busy days.

The US market for event tickets and Broadway tickets in particular is very decentralized. There are many online and offline vendors (various websites, ticket brokers, event promoters) which will claim to sell the best tickets for Phantom of the Opera. In this section you will learn why and how the market is structured, what to avoid when shopping for tickets and what the best practices are.

Buying tickets online

When buying tickets online you should keep in mind that there are many websites selling real tickets and they all vary in their ticket offers, ticket prices and service fees. The same set of tickets can be listed on multiple sites at the same time. But don’t just go for the website which spends the most amount on advertising. Often vendors will try to make up for their ad spending with inflated ticket prices and high service fees.

Primary and secondary vendors

There are roughly two types of online ticket vendors out there - primary and secondary. Primary vendors are those that are selling tickets to the public for the first time. These include the venue’s box office (if you are buying in person) and websites that work directly with the box office and the event’s producers. Prices in the primary market rarely fluctuate and often this is the recommended place to purchase tickets for Phantom of the Opera

The secondary vendors (sometimes called the “Secondary Market”) largely consist of websites reselling tickets which were purchased from the primary market. Ticket offers on these sites come from people who can’t make it to the event on time and want to resell their tickets and ticket brokers who often buy in bulk ahead of time and try to resell their tickets at a profit.

The secondary market is where things get interesting because you can get great deals there (lower than the primary market) but, since sellers are naturally looking to make a profit there, you can also overpay significantly compared to other places. 

To make things more complicated, many of the secondary market websites (Stubhub, Vividseats etc.) often spend a lot on advertising and are well optimized, so in the majority of cases, they are among the first results which come up in a Google search about event tickets.

Why would you ever want to buy from the secondary market? Well…. To start with - it may be your only option. If the primary market is sold out, the only place you can find tickets is the secondary market. If this is the case, then you would probably pay considerably more than what the seller bought them for … but at least you will find tickets for the show. The second reason why you might want to check the secondary market is last minute deals. If the particular date and time is not selling well, resellers are strongly motivated to lower their prices below face value and get any amount for their tickets that are about to expire. This can be a gamble but sometimes it is worth exploring. 

Classified websites

Buying from classified websites (like craigslist) or internet forums is never a good idea! It is way too easy for someone to photoshop and make something look like a real ticket. Make sure when buying online, that you are buying from a verified vendor.

Street vendors

What about scalpers and people saying tickets outside of the venue? Well, as you might guess, this is also risky and not recommended. Fake tickets exist and are often sold that way. However, it is true that you might also find a great deal this way. It is much more difficult to falsify a paper ticket than an e-ticket, so make sure the tickets look legitimate and always check if the date printed on the ticket is correct. Scalpers can be all kinds of people - brokers who are trying to get rid of their inventory, people who can’t make it to the show etc. But If you decide to go this way - be extra careful.

Refunds

What about refunds? Refunds are generally impossible to get. Please keep this in mind. If you don’t make it to the show this ticket is considered used. Once you purchase your tickets, the only way to recoup your money if you cannot make it to the event is to resell your tickets on the secondary market. In rare cases, some venues will allow you to past-date your tickets. This means that they will offer you another date where you could use your ticket. The date and seat is up to the venue/promoter and there is no guarantee that you will be able to make this particular date. If you need help with past-dating please email us at pastdate@hackertickets.com

Here's the schedule for Phantom of the Opera on Broadway. There's a show every day, except Tuesday, with matinees on Monday, Friday, and Sunday, and evening shows on Wedndsay, Thursday, and Saturday. 

We continuously collect reviews from the Hacker Tickets community, but we also monitor other review sites like TripAdvisor, Google Reviews etc.

We tried to summarize the opinion of the internet about this event:

The Phantom of the Opera plays at the Majestic Theater located on 247 West 44th Street (44th street between Broadway and 8th Avenue).

For over 25 years, The Phantom of the Opera has been THE Broadway musical all others are measured against. The timeless story, the unforgettable score, the stunning spectacle - all magically combine to bring this unforgettable tragic love story to life each night. And now - whether it's your first time or tenth time – it is the best time to see Phantom.